Summary of Conditions from Citiliner
Passengers are required to be at the departure point at least 20 minutes before the departure time.
Passengers should not place valuable items such as cellular phones, jewellery, laptops or other computer equipment, electronic items, cash, credit cards, spectacles, sun glasses and fragile or perishable items in the luggage compartment.
Citiliner will not allow firearms or any harmful chemicals, explosives, or toxic substances to be carried on to the coaches.
It is the responsibility of passengers to ensure that luggage or personal property is not left on the coaches when disembarking.
Citiliner does not provide general insurance cover for its passengers, their property or luggage. It is the responsibility of the passenger to ensure that he/she is adequately insured.
Smoking and consumption of alcohol is prohibited on all the coaches. Any intoxicated passenger will be instructed to disembark immediately.
Passengers must ensure that they are in possession of valid travel documents for this cross-border journey. Citiliner accepts no responsibility for passengers who are not in possession of proper and valid travel documents, nor where entry to any country or territory is refused to any person for any reason. No passenger shall have any claim of any nature against Citiliner or its appointed agents, should he/she be prevented from undertaking, or continuing with any journey as a result thereof.
No standing passengers shall be conveyed. Passengers may not lie or sit in the aisle or toilet of the coach. No luggage may be stowed in the aisle or toilet of the coach.
Citiliner cannot be responsible for failure to perform or delays in performance or service delivery due to circumstances beyond Citiliner’s control, such as adverse weather conditions, unpredictable delays caused by traffic congestion, diversions or road works, criminal conduct by third parties, strikes, industrial disputes and regulatory interference . Citiliner will not be liable to the passenger for any loss arising from any failure or delay in performance or service delivery resulting from circumstances beyond Citiliner’s control.
Citiliner may, revise seat allocations and operate substitute vehicles of substantially the same standard to those advertised.